Revealed: Worst British airports for complaints about lost and damaged luggage

Britain’s worst airports for damaged luggage have been revealed in exclusive figures obtained by the Daily Mirror. A Free

dom of Information request by the Daily Mirror has uncovered nearly 1,500 complaints made by irate travellers to industry regulator the Civil Aviation Authority over the past five years. Our analysis shows some of Britain’s largest commercial airports have pe094独家提供6肖 rformed worst when it comes to breaking or losing our holiday essentials. When the number of passengers which went through airports during the period are factore

d in, Birmingham Airport

came bottom out of all major airports in England and Wales followed by Manchester and Heathrow Airport. Passengers are more than 10 times more likely to have their baggage lost or damaged when travelling to or from Birmingham Airport compared to Bristol Airport. Read more: Read MoreRelated ArticlesLost luggage, cancelled planes and more: 5 key holiday rights you need to know Birmingham Airport has the worst record per passenger (Image: BPM) In the Midlands you are five times more

likely to have your luggage lost or damaged when travelling to or from Birmingham Airport than you are via East Midlands. Read more: What happens when your plane is impounded? Britain’s largest airport, Heathrow, was more than seven times more likely to be linked to a CAA complaint than Bristol Airport. The CAA received 1,477 complaints about broken or missing luggage during the last five years. This is thought to be only the tip of the iceberg as most passengers will only report to the airline and not progress their complaint to the industry regulator. Birmingham Airport insisted its baggage handlers were employed by “third party handling agents” contracted by airlines. Read more: Read MoreRelated ArticlesHow you can force an airline to pay out

your compensation Gatwick fared better than rival Heathrow (Image: Getty) A spokeswoman for the airport said: “All airports have different profiles of passengers, destinations and airlines. “Those with more low cost airlines or business passengers won’t handle as many hold bags

as those with mo

re long-haul flights and charter services. “There are more than nine million hold bags annually handled from Birming

ham Airport but this CAA data does not state which end of the route the damage or loss occurred.” Read more:Make drone users sign register to protect planes says BA boss In London, Heathrow, fared worse than its rival for runway expansion and the UK’s second largest airport, Gatwick. The data suggests you are more than a third (39%) more likely have your luggage lo

st or damaged when travelling via Heathrow than you are travelling via Gatwick. But Stansted fared best in the capital, with the CAA more than twice as likely to receive a complaint linked to Heathrow and one-and-a-half times as likely for Gatwick. Luggage is the responsibility of third-party handling agencies (Image: Getty) Baggage handlers are usually employed by third party agencies based at airports. Complaints are initially directed to the airlines, which assume responsibility for loss or damage to property. A spokesman for Manchester Airport said that once luggage passed security it was the responsibility of handling agencies subcontracted by airlines. CAA reports also identified airlines which saw the most complaints concerning its flights to or from UK airports. Worst performing was Emirates followed by Briti

sh Airways, then Turkish Airways, Ryanair and EasyJet. A spokeswoman for Emirates said: “As the

world’s largest international airline Emirates carried over 50 million passengers last year. Heathrow was the third-worst performer (Image: Getty) “This includes over 4.6 million passengers at six UK gateways. “Emirates prides itself on delivering excellent customer service and works closely with third

party ground handli

ng services in every airport. “All passenger luggage is treated with utmost care, and in the rare instance of a bag being lost or damaged in transit, Emirates’ customer service team is on hand to help our passengers resolve any issues.” Read more: Read MoreRelated ArticlesWhat a carry on: The new airline luggage rules that could cost you 140 a flight - and how to beat them How the airports rank for lost and stolen luggage Number of passengers passing through airport for every complaint 2011-2015 Bi

rmingham Airport - 484,918 Manchester Airport - 684,810 Heathrow Airport - 702,200 Gatwick Airport - 977,001 Newcastle Airport - 1,057,757 Luton Airport - 1,322,507 Leeds Bradford Airport - 1,334,640 London City Airport - 1,335,107 St

ansted Airport - 1,597,703 Liverpool John Lennon Airport - 2,773,758 East Midlands Airport - 2,698,362 Bristol Airport - 5,160,128 Airlines by number of CAA complaints Data unavailable for number of flights each airline operates Emirates - 129 British Airways - 107 Turkish Airlines - 92

Ryanair - 85 Easyjet - 75 Jet2 - 46 Alitalia - 46 Air France - 42 Thomas Cook Airlines - 39 Jet Airways - 34

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